Alerts & Representments

Don’t Accept Chargebacks as a Cost of Doing Business

Full-service chargeback alerts and representment service integrated seamlessly within your LimeLight account. Automated Alerts prevent chargebacks, trained Representment specialists to fight chargebacks.  Reduce the cost associated with chargebacks and keep your merchant accounts balanced.

   

Chargeback Prevention with Automated Alerts

Stop chargebacks with Automated Alerts. Manage chargebacks efficiently and effectively, reduce operational costs and avoid fees and penalties.

Fight Chargebacks with Representment Specialists

Increase win-rates & maximize profits with experience representment specialists.

Maximize Profits and Keep Your Merchant Accounts Healthy

Preventing chargebacks and increasing win-rates will reduce chargeback percentages and keep merchant accounts balanced.

Alerts & Representment FAQ

What kind of Chargebacks are included in Alerts?

Confirmed fraud and customer disputes. Confirmed fraud alerts relate to the unauthorized use of a card to purchase goods or services illegally. Customer dispute alerts are sent on customer service related, or non-fraud, chargeback reason codes. For example, if a customer is disputing the quality of the goods/service or disputing because they have been double billed.

Can I avoid chargebacks from a particular customer in the future?

Yes, you can flag a chargeback so that you cancel a subscription and/or blacklist a particular customer.  Additionally, you can use LimeLight’s Transaction Select service to block customers at the point of purchase who have a high probability of a chargeback on a future purchase.

What kind of coverage do I get with LimeLight’s Alerts service?

You get the most complete coverage in the industry across a global network of all major card-issuing banks.

How many chargebacks can I expect to catch with Alerts?

Because 60-80% of chargebacks are caused by ‘friendly fraud’ [2016 LexisNexis True Cost of Fraud Study].  LimeLight’s real-time alerts can expect to stop 15%  of chargebacks before they hit your credit card processor.

Why should I use a managed service, isn’t an automated service better?

No, an automated service is not necessarily better.  A well-executed managed service delivers a higher win-rate percentage and provides you with customized attention from trained chargeback professionals, ultimately saving you more time and money. If you are taking the time to fight a chargeback, you increase your chances of winning with a fully managed service.

Why is the LimeLight service better than doing this directly with Chargeback911 or the Alert providers (e.g. Ethoca)?

We’ve negotiated a great rate for LimeLight client’s, and the fully integrated service means you save time and money with trusted representment specialists who know your business.  Additionally, the completely integrated LimeLight services fully automate the seamless collection of alert and chargeback data allowing for accurate and complete information and deeper decision support Analytics.