The comprehensive insights brands need to retain current subscribers, acquire new ones and surpass rising consumer expectations.
Consumer appetite drove unprecedented growth for subscription commerce. In fact, 81% of Americans now subscribe to at least one subscription service, a 13% increase since February 2020.
Retail product subscriptions have fueled that growth, but findings from this Subscription Commerce Conversion Index, a PYMNTS and sticky.io collaboration, reveal some consumers plan to reduce retail subscriptions due to a variety of factors. Brands must work harder to provide value from their subscription programs to keep customers and conquer the competition.
Read this index to understand: