REDUCE CHURN: CAUSES OF AND SOLUTIONS FOR CUSTOMER CHURN

Reduce Churn

Tackling churn can be daunting, but the first step is figuring out why your customers leave. In this infographic, we show you how to reduce churn by tailoring solutions for different customer types.

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Cause

  • Customer has a personal life change (i.e., having a child.)
  • Customer has a personal financial change

Solution

Offer different pricing

Cause

  • The product is poor quality
  • The customer no longer needs the product
  • The product is overpriced
  • The customer has received too much of the product

Solution

Offer an alternative product

Cause

  • The customer is a victim of fraud
  • The customer’s information is incorrect
  • The customer’s account is delinquent
  • The customer’s account is on hold

Solution

Update customer information

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